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Frequently Asked Questions

Looking for answers? Here are some common questions we've been asked.
Can I use Karrio for free?
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Yes, you can! The Karrio Open Source edition is completely free to use, and it comes with an Apache 2 license.

What does Limited to 1 Org / workspace means for OSS?
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The Karrio Open Source edition makes shipping integration easy and accessible to everyone by offering a universal multi-carrier shipping API and everything you need to integrate your shipping functionalities.

The multi-organizations feature is useful to manage multiple stores easily. It is a value added functionality that we offer on our Enterprise edition.

Can I use my own carrier account for shipping?
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Yes! You can connect your own carrier accounts to Karrio and apply your negotiated rate. Unlike other platforms, Karrio empower you with a cloud shipping infrastructure that gives you full ownership and control over your logistics operation. You bring in your carrier relationship and associated accounts.

The fact is, Karrio open standard comes with an interoperability that allows you to get discounted shipping rates from existing Saas platforms that we partner with.

Can I switch from the Open Source plan to Cloud, and later to Enterprise?
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Yes, you can! We maintain the compatibility of the Cloud API with Karrio OSS. All you need to take care of is data migration. Also, in order to continue using Karrio Apps you will still need your Cloud account for Apps Billing purposes.

Can I get more user seats without increasing my shipping volume bucket?
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What if I have more questions?
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Just drop us an email: sales@karrio.io