Tracker Management from Dashboard

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The tracker management interface provides comprehensive shipment monitoring with real-time status updates, event history, and delivery notifications. Track packages from multiple carriers in one unified dashboard.

Tracker Overview

Automatic Tracking Setup

Trackers are automatically created when you:

• Purchase Labels: Shipping labels automatically generate trackers
• Import Orders: Orders with tracking numbers create tracker entries
• API Integration: Shipments created via API include tracking
• Webhook Updates: External systems can create trackers

Manual Tracker Creation

Add tracking for shipments not created in Karrio:

1. Navigation: Go to Trackers → “Track a Shipment”
2. Tracking Number: Enter the carrier tracking number
3. Carrier Selection: Choose the shipping provider
4. Automatic Monitoring: System begins status polling

Tracker Dashboard Features

Main Tracker List

The dashboard displays all active trackers with:

Status Overview

• Visual Status Badges: Color-coded delivery status indicators
• Carrier Information: Shipping provider and service type
• Tracking Numbers: Clickable tracking identifiers
• Last Event: Most recent tracking update
• Date Information: Last update timestamp

Filter Options

Organize trackers by status:

• All: Complete tracker list
• In-Transit: Packages currently moving
• Pending: Awaiting pickup or processing
• Exception: Delivery issues or delays
• Delivered: Successfully completed shipments
• Failed: Undeliverable or returned packages

Tracking Details

Click any tracker to view comprehensive information:

Shipment Information

• Origin and Destination: Complete address details
• Package Details: Weight, dimensions, and contents
• Service Information: Carrier service level and features
• Reference Numbers: Internal and carrier reference codes

Event Timeline

• Complete History: All tracking events in chronological order
• Event Descriptions: Detailed status descriptions
• Location Information: Tracking event locations
• Time Stamps: Precise event timing

Status Updates

• Current Status: Real-time delivery status
• Expected Delivery: Estimated delivery date and time
• Delivery Confirmation: Proof of delivery information
• Exception Details: Problem descriptions and resolution

Adding New Trackers

Manual Tracker Entry

To add tracking for external shipments:

1. Access Form: Click “Track a Shipment” button
2. Enter Details:
   • Tracking number from shipping label or receipt
   • Select carrier from dropdown list
   • Optionally add reference information
3. Submit: System immediately begins tracking

Supported Carriers

Karrio supports tracking from major carriers:

• FedEx: Express, Ground, and international services
• UPS: Ground, Air, and worldwide services
• DHL: Express and international delivery
• USPS: Priority, Ground, and international mail
• Canada Post: Domestic and international services
• And many more: Regional and specialty carriers

Tracking Status Codes

Standard Status Categories

Pending

• Label Created: Shipping label generated but not yet picked up
• Awaiting Pickup: Package ready for carrier collection
• Processing: Package received by carrier, preparing for transit

In-Transit

• Picked Up: Package collected from shipper
• In Transit: Moving through carrier network
• On Hold: Temporary delay or processing hold
• Out for Delivery: Final delivery attempt in progress
• Ready for Pickup: Available at pickup location

Delivered

• Delivered: Successfully delivered to recipient
• Left at Door: Package left at delivery address
• Signed For: Recipient signature obtained
• Delivered to Agent: Given to authorized representative

Exceptions

• Delivery Delayed: Unexpected delay in delivery
• Delivery Failed: Unsuccessful delivery attempt
• Address Error: Invalid or incomplete address
• Damaged: Package damage reported
• Lost: Package cannot be located
• Returned: Package returning to sender

Tracking Event Details

Event Information

Each tracking event includes:

Basic Details

• Event Type: Status category (pickup, transit, delivery, etc.)
• Description: Human-readable event description
• Date and Time: When the event occurred
• Location: City, state, and facility information

Additional Context

• Facility Details: Specific carrier facility information
• Next Steps: Expected next events or actions
• Estimated Delivery: Updated delivery predictions
• Special Instructions: Carrier-specific notes

Notification and Updates

Automatic Updates

Karrio continuously monitors tracking status:

• Polling Schedule: Regular status checks with carrier APIs
• Real-time Updates: Immediate notification of status changes
• Event History: Complete record of all tracking events
• Status Changes: Automatic status badge updates

Webhook Integration

For real-time notifications:

• Status Webhooks: Automatic notifications on status changes
• Custom Endpoints: Send updates to your systems
• Event Filtering: Choose which events trigger notifications
• Retry Logic: Reliable delivery of webhook events

Bulk Tracker Management

Multiple Tracker Operations

Handle multiple trackers efficiently:

Adding Multiple Trackers

• Bulk Import: Upload CSV files with tracking numbers
• API Integration: Batch create trackers via API
• Order Processing: Automatic creation from order fulfillment

Monitoring Multiple Shipments

• Dashboard Overview: See all trackers at a glance
• Status Filtering: Focus on specific status categories
• Search Function: Find specific trackers quickly
• Export Options: Download tracking data for analysis

Integration with Shipments

Automatic Association

Trackers automatically link with:

Karrio Shipments

• Label Creation: New labels automatically create trackers
• Shipment Details: Full shipment information available
• Document Access: Original labels and documents linked
• Customer Information: Sender and recipient details

Order Management

• Order Fulfillment: Track order completion status
• Multiple Packages: Handle split shipments per order
• Customer Updates: Automatic tracking notifications
• Delivery Confirmation: Order completion tracking

Analytics and Reporting

Delivery Performance

Monitor shipping performance:

Key Metrics

• On-Time Delivery: Percentage of shipments delivered as promised
• Average Transit Time: Time from pickup to delivery
• Exception Rate: Percentage of shipments with delivery issues
• Carrier Performance: Compare different shipping providers

Geographic Analysis

• Delivery Zones: Performance by destination region
• Distance Impact: How distance affects delivery times
• Urban vs Rural: Delivery performance differences
• International Tracking: Cross-border shipment monitoring

Business Intelligence

Use tracking data for insights:

• Customer Communication: Proactive delivery notifications
• Inventory Planning: Understand delivery patterns
• Carrier Selection: Choose providers based on performance
• Cost Optimization: Balance speed vs cost based on tracking data

Troubleshooting

Common Tracking Issues

No Tracking Information

• Recent Labels: New tracking numbers may take time to appear
• Carrier Delays: Some carriers have delayed tracking updates
• Invalid Numbers: Verify tracking number accuracy
• Service Type: Some services don’t provide detailed tracking

Tracking Stops Updating

• Delivered Packages: Tracking ends after successful delivery
• International Customs: Delays at border processing
• Carrier Issues: System outages or data problems
• Return Shipments: Different tracking for returned packages

Status Discrepancies

• Multiple Sources: Different systems may show different status
• Update Frequency: Carriers update at different intervals
• Time Zone Differences: Event times may vary by location
• Manual vs Automated: Human entry vs automatic scanning

Best Practices

Effective Tracking Management

Organization

• Consistent Naming: Use clear reference codes
• Status Monitoring: Regular review of exception cases
• Customer Communication: Proactive delivery updates
• Data Retention: Archive old tracking records appropriately

Performance Optimization

• Carrier Selection: Choose carriers with good tracking
• Service Levels: Balance cost with tracking detail needed
• Notification Setup: Configure appropriate alert thresholds
• Integration Planning: Connect tracking with customer systems

Customer Experience

Communication Strategy

• Tracking Sharing: Provide tracking numbers to customers
• Status Notifications: Automated delivery updates
• Exception Handling: Proactive problem communication
• Delivery Confirmation: Confirm successful deliveries

Advanced Features

Custom Tracking Pages

For customer-facing tracking:

• Branded Pages: Custom tracking pages with your branding
• Direct Links: Trackable URLs for customer communication
• Status Widgets: Embeddable tracking status displays
• Mobile Optimization: Mobile-friendly tracking interfaces

API Integration

Programmatic tracker management:

• Create Trackers: Add tracking via API calls
• Status Polling: Regular status checks via API
• Webhook Subscriptions: Real-time status notifications
• Bulk Operations: Manage multiple trackers efficiently

Next Steps

Now that you understand tracker management:

1. Order Management - Process orders for fulfillment
2. Document Templates - Customize tracking communications
3. Developer Tools - Automate tracking with APIs
4. Label Creation - Create shipments with automatic tracking

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